Following is the list of questions that people have about FreeCharge. Hopefully you can find your question too in the list.
Where can I use my FreeCharge account?
You can use your FreeCharge account:
For shopping on Freecharge merchant website/outlets. Get deals on your favorite products with your all new account.
For doing recharges and paying bills on FreeCharge. Get great discounts and other offers using your account.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Is there any registration fee for using FreeCharge account?
No, there is no registration or any additional fees for creating or using FreeCharge account.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Is the account secure?
Yes, FreeCharge is totally committed to safeguarding all your bank or card details. The transactions are done through a security protocol known as SSL thus ensuring that there is no leakage of confidential information.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How do I create a FreeCharge account?
Just a matter of few steps:
Visit the signup page by clicking here https://www.freecharge.in/#!/signIn.
Fill in the details required.
Enter the one-time Verification Code sent on your registered mobile number.
Your FreeCharge account is activated!
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Why am I being asked to verify my email?
You need to link your old accounts on SnapDeal and FreeCharge. While doing this, make sure that it is definitely you! Here is all you have to do:
Login to either Snapdeal or FreeCharge using your existing credentials.
Upgrade to FreeCharge account by entering and verifying your mobile number. Next time when you visit the other website using the same email ID, you will be prompted to link the two accounts by verifying your email ID.
Upon successful verification of email, your two accounts will be linked together.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Can I use my account without a smartphone?
Yes, even if you do not have a smartphone, you can go to FreeCharge’s mobile website freecharge.in. Once you login, there is a link in the hamburger to reach your account. This process is same for the desktop website.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How do I add money into the FC account?
You can go to account.freecharge.in where you can add money into the account.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Where will I find my FreeCharge Balance?
On FreeCharge App, Tap on ADD MONEY option on Home Screen. You will see a screen for Add Money where Balance is shown on top. You can view the breakup of FreeCharge Balance by tapping on Info Icon besides Balance Amount. Alternatively, you may also go to “My Transactions” in Account section on the App to see Breakup of FreeCharge Balance.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How can I pay using FreeCharge account?
FreeCharge account makes payments amazingly easy. Just follow the steps given below.
On the payment page, click “Pay with FreeCharge”.
Log in to your FreeCharge account.
Use your FreeCharge Balance and/or saved cards, new cards, netbanking to make the payment.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
I don’t have a FreeCharge account, can I create one while making a payment?
Absolutely! During checkout, you can create your FreeCharge account and complete the transaction. Money in your FreeCharge account is 100% safe and can be used to complete transactions in a quick and hassle-free way.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Will my cards be saved for future transactions?
Yes, details of any new card entered by you during checkout will get saved for future transactions. This will help you do away with the hassle of entering same card details every time. FreeCharge allows you to save upto 5 cards in your account.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What if my transaction fails mid-way?
In such a case, the amount will get reversed to the source account. If the payment was made using only FreeCharge Balance, then the amount will reflect in your FreeCharge account in no time. For payments made using credit card/debit card or netbanking, the amount will get reversed within 4 business days.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Where all can I use Freecharge Balance?
You can use FreeCharge Balance at a host of merchant websites. It can also be used at some physical stores.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How will I be notified for transactions and refunds?
You will get email and SMS alert for each transaction or refund to your registered mobile and email.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
I am unable to add money into my wallet. Please help?
Following could be the reasons why you are not able to add money and are shown message on the app. Reasons could be one of the following.
You may not have completed KYC required for adding money into Wallet. If this is the case, you will have to provide minimum details of the KYC documents on the app.
Your Minimum Details KYC may have expired due to which you cannot add money into the Wallet. However, you can continue to use your existing balance and use any other Payment modes available on FreeCharge Account like Credit Card, Debit Cards, UPI, Netbanking etc.
Your Wallet may have become Inactive as you may have not used the Wallet (Added Money or Spent Money) for more than a year. If this is the case, you will not be able to Add Money and Spend Money from FreeCharge Wallet. Know more at frch.in/s1
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Is there a transaction limit I need to be aware of?
Yes, there is a monthly transaction limit of INR 5,000 per month on Wallet. You cannot load more money into the Wallet until the start of next month. However, you can still pay at Merchants using FreeCharge Gift Instruments, or through FreeCharge PG (CC / DC / Net Banking/UPI).
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What is FC+?
FC+ is an intuitive feature that enables end users to pay merchant via FreeCharge wallet. FreeCharge users running small businesses can now upgrade to FreeCharge+ or FC+ and become merchants in various categories. Each FC+ merchant can set a unique PayTag (e.g. #Sec14KiranaStore) and chat as well as receive payments from FreeCharge users on that tag.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How do I upgrade to FC+ and become a merchant?
Download/update the latest version of the Freecharge APP. Login using your credentials or create a user name if you are a new user. Select the “Register as Merchant” option & update your profile. Fill the details, set pay tag & complete the registration process by providing the registration documents.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
I do not have a bank account, can I still become a merchant?
Yes, the payments you receive will get credited to your FreeCharge account. But you won’t be able to receive payments in excess of Rs. 10,000 in your wallet in a month. You need to provide your bank account details as well so that you won’t have to bother about any such limits. Payments get directly settled in your bank account which is an ease of access/withdrawal.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What types of businesses can become merchants on FC+?
Whether you run a grocery store or drive a cab or own a barber shop, you can become merchants on FC+ as long as you are running a legal business.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Will my bank details be kept secure?
Your details are at safe hands. Bank account details will be absolutely secure.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What documents do I need to submit for ID and address proof?
Depending on the business category, you can send the following documents for ID and address proofs to complete your KYC requirements and activate your account.
Proof of Identity: (Should be self-attested)
Pan card for Sole Proprietor and Driving Licence for Cabs
Passport size Photograph
Proof of Address: (Any 2 for Self-Served and 1 for FOS)
Water Bill of the premises of the customer (date should not be greater than 2 months)
Landline Bill of the premises of the customer (date should not be greater than 2 months)
Post-paid Bill of the premises of the customer (date should not be greater than 2 months)
Electricity Bill of the premises of the customer (date should not be greater than 2 months)
Income tax return for the past one year CST/VAT certificate
Shop Registration certificate
Bank Proof: (Any 1)
Cancelled Cheque
Bank Letter
First page of passbook (Must include the IFSC code and the bank account number and the bank name)
Send across the above mentioned documents to fcplussupport@freecharge.com
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How do I add money?
To add money to your account.
Login to your FreeCharge account.
Click on ‘Add / Withdraw’ option in App & in web click on ‘Add money’ button.
Enter the amount.
Choose the payment option.
Complete the transaction.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What are the steps to recharge through FreeCharge?
Enter Mobile number and press Enter.
Your Operator & Circle will be selected automatically.
Choose your free coupons of equivalent amount. This step is Optional.
Enter your registered email id & password (if you have already registered with FreeCharge before) or just follow the simple New user registration process – it will take less than 2 minutes.
Pay online via NetBanking/Debit Card/Credit Card/ UPI to complete the recharge instantly.
Coupons will be delivered to your inbox instantly via email.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
I am unable to withdraw money from my account. What do I do?
As per new RBI guidelines, withdrawal to bank account and transfer to other Freecharge account holders from your Freecharge account is not allowed. Withdrawal to bank account and transfer to other Freecharge account holders shall be available only for Full-KYC users.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
My money has been debited from bank account, but I can’t see it in my account. Why?
This issue may occur because of the following reasons:
Because the bank debits the amount from the customer and due to some reason is not able to update the payment platform immediately. In this case, it is advisable to wait for 24 hours in case the fulfillment is after a day. FreeCharge does reconciliation with the banks and would roll back the money back to your account in this scenario. Usually, this would take up to 5 business days for the money to get reflected in your account depending on the bank. But the request is made to concerned bank usually in a day’s time period. If you still have queries or face any problem in this, write to Freecharge at care@freecharge.com.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What can I use my Freecharge Balance for?
You can use your balance across Freecharge app and website for Prepaid mobile recharges, DTH recharges, mobile bill payments, utility bill payments, donations, financial services etc and Freecharge merchant partner sites & stores, for purchasing goods and services.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Why has my balance reduced?
Your balance may have reduced due to any of the following reasons:
Expiry of a FreeCharge Gift Instrument.
Deduction of a pre-authorized periodic payment.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What should I do if my recharge is not done?
Wait for 5 minutes after the payment is successfully done. If your mobile number is still not recharged then you can write Freecharge at care@freecharge.com. You may also refer to the “Need Help” section under “My Transactions” for detailed information.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Can I recharge for my friends and relatives too?
Absolutely, you can recharge for your loved ones using the same account. You just need to know the mobile number to make a successful recharge.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Can I recharge without selecting coupons?
Coupons are rewards extended to you by FreeCharge for successfully completing an activity, however, Coupons need to be selected post recharge is successful. It’s your wish to select coupons or ignore.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What are the fees for making a payment?
For most of their services, such as prepaid recharges, postpaid bill payments, paying online merchants etc there are no charges. However, in case of utility bills (Electricity, Gas, Broadband, Landline), you are charged a minimum fee to make this payment.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What is FreeCharge EMI?
FreeCharge EMI is a credit line using which you can do any payment/purchase today and pay later in 3/6/9 or 12 months equated monthly installments (EMIs). You can also take money in your bank a/c instantly. This is available only for select users of FreeCharge. The approval process is online and takes only few minutes. FreeCharge has tied up with various Banks and NBFCs for this purpose.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What is the benefit of FreeCharge EMI?
FreeCharge EMI is a great option if you need money urgently for shopping, bill payment, ticket booking, medical needs or any other payment but running low on cash and not holding a credit card either. You just need to activate the FreeCharge EMI A/c only once, without paying any fees, charges or interest. The best part is that you pay interest only when you use money from your FreeCharge EMI A/c for the tenure you choose at the time of usage.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How do I use FreeCharge EMI?
There are 3 ways to use FreeCharge EMI:
Take money in your bank a/c.
Take money in FreeCharge balance and spend the way you like.
Select “FreeCharge EMI” option after choosing FreeCharge as the payment option at any of their partner merchant website.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What do I require to have FreeCharge EMI A/c?
To use FreeCharge EMI, you must:
Be 18 years of age or older.
Have a valid PAN No. and an Aadhaar No. (Your mobile no. or email ID, updated in Aadhaar, should be active to receive the OTP)
Be salaried or self employed.
Have an active ICICI, HDFC or Axis Bank account(with Netbanking or Debit Card).
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Why do I have to setup Auto Repayment with FreeCharge EMI?
Auto Repayment has to be setup before your FreeCharge EMI A/c is activated. You have to provide your bank A/c details so that your EMIs can be automatically deducted when they are due. Please note that the Auto repayment will be setup for the complete amount of your approved credit limit. However, the actual amount will be debited, as per your EMI schedule, ONLY when you use the amount for any transaction. No amount will be deducted if you do not use the approved credit amount.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How much FreeCharge EMI amount am I eligible for?
Based on your transaction history with FreeCharge, Their lender can approve amount upto Rs. 60,000. However, to avail this offer, you have to apply on FreeCharge app.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What is Freecharge UPI?
Freecharge UPI is an option to send and request money via UPI (Unified Payment Interface) which allows you to instantly send and request money to an individual using any bank’s account for free, It allows users to transfer money instantly without knowing the sender’s or receiver’s bank details. Money can be sent just by entering the receiver’s UPI ID.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Who can use UPI on Freecharge?
UPI on Freecharge app can be used by customers of any bank.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Does the UPI ID necessarily have to end with @freecharge?
Yes. All UPI IDs created in Freecharge App are suffixed with @freecharge.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What is a voucher Balance?
Voucher Balance is a gift instrument issued by FreeCharge to its customers for Bill Payment, Recharges and payment at merchant website/outlet.
FreeCharge Gift Instruments can’t be withdrawn or transferred to others
FreeCharge Gift Instruments can’t be reversed or refunded back to the source
FreeCharge Gift Instruments have an expiry of three years.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Will I be charged extra for the coupons?
There is no extra charge for the coupons. However, Freecharge have exclusive coupons that are paid. The price will be mentioned on the individual coupons. You will not be charged anything apart from the recharge amount if you do not opt for any coupons.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What should I do if coupons have not been received after a successful recharge?
You can write to Freecharge at care@freecharge.com with the order ID and the coupons will be re-send to you. Before that, please check your “Spam” and “Promotions” folder.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How long does it take for the coupons to reach me?
Your e-coupons are delivered instantly to your inbox via email after a successful transaction.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How can I utilize the coupons?
You can redeem at the respective merchant’s website before the expiry date. Apart from that, there are a few coupons for which you may have to carry a printout, in order to redeem it at the respective merchant’s outlet. T&C apply as per the respective merchant. You can refer to the coupon details for more information.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Can I give these coupons to anybody?
Absolutely, these coupons are transferable. You can give these coupons to your friends and relatives for them to redeem.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Can I order more than 1 quantity of same coupon?
You can select only one quantity of the same coupon.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Can I order only coupons without recharging?
Coupons are the special offers extended by merchants to FreeCharge customer base. You may purchase them independently at a nominal cost from the “Deals” section in FreeCharge.
Also, you may purchase coupons of your choice by visiting the “Deals” section on the App.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
I want to distribute coupons through Freecharge. What do I do?
You can get in touch with us at partner@freecharge.com.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How do i redeem my FreeCharge Referral point?
Login/Create your FreeCharge account on your Android Device:
Click on the Refer N Earn spotlight or visit frch.in/RNE
Refer your friends to FreeCharge by sharing a unique promo code on WhatsApp, Facebook etc. specifically made for your friends.
For every friend who recharges on FreeCharge for the first time using your promo code, you and your friend both will get a cashback of Rs.30.
Enjoy the cashback in your FreeCharge Wallet within 24hrs.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What does Inactive Freecharge Wallet mean?
As per RBI guidelines, a semi-closed pre-paid instrument, referred as Wallet is considered Inactive if there are no transactions in Wallet for a year. You might have received the alert or your Wallet has been made inactive because you have not been transacting using the balance available in Freecharge Wallet. If you have transacted (added money or spent available Wallet Balance) recently using Freecharge Wallet, then this not applicable to you.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How to Reactivate your FreeCharge Wallet?
Please follow below steps to reactivate your Wallet.
On Apps:
Please go to Accounts Screen, you will see “Wallet Status” as Inactive. Or you may get prompted on Home Screen to Reactivate your Wallet.
Tap on “Wallet Status” tile or “Reactivate Wallet” button to proceed.
You will be asked to enter PAN and/or Name on PAN for verification. On successful verification, you will get an OTP which needs to be verified.
Enter OTP received on your Register Mobile Number. Your Wallet will be reactivated instantly on OTP verification.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
I have Freecharge Balance but I am not able to use it?
Freecharge Balance is not usable until Wallet is reactivated, Gift Instrument Balance can be used for Payments. Hence, the usable balance shown to you is less than available balance.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What will happen to the Cashback that I receive?
You will be able to use the Cashback amount even if your Wallet is Inactive. Cashback is given in the form of Gift Instrument. Gift Instrument is shown as a part of Freecharge Balance.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Will I not be able to Pay my Bills or Recharge my Phone?
You will be able to Pay your Bills or Recharge your Phone on Freecharge and also be able to pay for services on your favorite Stores, Apps or Websites using all Payment methods except the Wallet. However, as your Wallet is Inactive, you will not be able to use any balance available in Freecharge Wallet until it is reactivated.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What is the #OnTheGo Pin?
The #OnTheGo Pin gives you the power to pay, well, On The Go. A four digit #OnTheGo Pin will flash in the “Pay to Merchant” section in your FreeCharge app which can be used to complete transactions at offline stores.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How do I generate the #OnTheGo Pin?
Fortunately, you do not need to generate the #OnTheGo Pin. It is always accessible in your FreeCharge app. After your mobile number is entered in the POS machine, use the four digit #OnTheGo Pin flashing in the “Pay to Merchant” section of your FreeCharge app.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Where can I use the #OnTheGo Pin?
You can use the #OnTheGo Pin at a host of offline outlets like restaurants, clothing stores and more.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What is the validity of #OnTheGo Pin?
The validity of #OnTheGo Pin is 3 minutes.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How do I use the #OnTheGo Pin?
Using the #OnTheGo Pin is extremely easy. Here’s what you need to do:
Enter your registered mobile number in the POS machine at the payments counter of your favourite outlets.
In the latest FreeCharge app, you’ll find a four digit #OnTheGo Pin flashing in the “Pay to Merchant” section.
Enter the #OnTheGo Pin in the POS machine and your transaction is done!
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
I do not have internet connection, can I still use the #OnTheGo Pin?
Yes, the #OnTheGo Pin will flash in the “Pay to Merchant” section of your FreeCharge app irrespective of internet connectivity in your phone. Moreover, a one-time verification code is also sent to users via SMS. Just ensure that you enter the mobile number that is registered with FreeCharge.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What is FC Debit EMI?
FC Debit EMI is a facility using which you can add money to your FreeCharge Balance instantly for any payment/purchase today and pay later in 6 months equated monthly instalments (EMIs). This is available only for select account holders of Axis Bank.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What is the benefit of FC Debit EMI?
FC Debit EMI is a great option if you need money urgently for shopping, bill payment, ticket booking, medical needs or any other payment but running low on cash and not holding a credit card either. You just add money to your FreeCharge Balance, without paying any fees or charges. Only interest is charged by the bank, on the amount, to give you this facility.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How can I avail FC Debit EMI?
Get money in just 1 step by validating your Axis Bank Debit Card. If you have not availed the amount, same will be added in your FreeCharge Balance instantly. Please note that this amount cannot be withdrawn, transferred or cancelled.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
I am not able to see the option to apply for FC Debit EMI. How do I access this facility?
FC Debit EMI facility is available for select Axis Bank debit card holders. Also, if you have already availed the amount, you may not be able to get it again for sometime.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
When will my EMIs be due?
Your 1st EMI will be due 31 days after the transaction. For eg., if you have taken the amount on 15th January, your first EMI date will be 15th of February. EMI will be auto deducted from your Axis bank a/c.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Can Gift Cards or E-Gift Cards be recharged after purchase on Freecharge?
E-Gift Cards cannot be recharged.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How do I order an E-Gift Card through Freecharge?
Ordering an E-Gift Card through Freecharge is easy. Once you select your favorite brand, you can select the card theme based on occasion. Enter the denomination and quantity you wish to purchase. Choose the suitable payment mode to complete your purchase.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Can I cancel my gift card with Freecharge?
Gift cards once ordered cannot be cancelled.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How can I pay my insurance bill payment using FreeCharge account?
FreeCharge account makes payments amazingly easy. Follow the simple steps given below:
Sign in to your FreeCharge account.
Select Insurance under the ‘Bill payments’ section.
Select Service provider.
Enter the required details (Policy Number and DOB)
Choose your preferred mode of payment (Net-Banking/Debit Card/Credit Card/FreeCharge Balance) and complete your payment instantly.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
My Insurance Payment transaction is successful but have not received a confirmation from the Insurer. Please help?
Your service provider will take two working days to reflect the amount paid in your account, the premium payment date will be effective immediately.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
My transaction status shows as Processing/Pending. Why?
Your service provided takes two working days to update the final status.
You need to wait for 48 hours while the systems update the final status.
In case your transaction fails, the amount will be automatically refunded to your source account, which will take 5-7 bank working days. Raise a query via the need help option on your FreeCharge APP if you haven’t received the refund after 7 working days.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
My transaction status shows as failed. Please help?
The amount will be refunded to your source account within 5-7 bank working days. Raise a query via the need help option on your FreeCharge APP if you haven’t received the refund after 7 working days.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
My account was just locked because of a suspicious activity. What should I do?
If you have received an email or sms from FreeCharge stating that your account has been locked because of security reasons, do change your password. Changing password will secure your account and log you out from all other platforms where you are logged in with your FreeCharge account.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How much refund will I get on cancelling the bus ticket on Freecharge?
Refunds are based on the operator, route and the time of cancellation. To know the exact amount, please check the confirmation mail sent by Freecharge. You will also know the refund amount before you cancel the ticket. Please note that refund amounts include any cashback given by Freecharge.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
What if I have questions queries related to bus journey?
You can call us at 04067651345 for any queries related to your bus journey including queries regarding the type of bus, type of seats, pick up points or to track your bus. In case of any queries related to your payment, cashback or cancellations, please raise a ticket inside the Freecharge My Transactions section.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Can i partially cancel my bus ticket?
Freecharge do not allow partial cancellations on bus tickets.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How do I know about the new offers from Freecharge?
Please follow us on our official Facebook (www.facebook.com/freecharge) and Twitter (https://twitter.com/FreeCharge) page for new offers. You may also refer to the “Offers” section on app or browse – https://www.freecharge.in/offers
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
I am unable to access my account because of security reasons, what should I do?
In such cases, please contact care@freecharge.com
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
I am receiving many alerts. What should I do?
In such a scenario, write to care@freecharge.com. They will help resolve your issue.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How do I close my account?
Please write an email from registered email id to care@freecharge.com.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
How do I raise a query on Freecharge?
Write to Freecharge at care@freecharge.com. You may also refer to the “Need Help” section under “My Transactions” for detailed information.
Not satisfy with the answer? Talk to an assistant here: https://m.me/vanillasutra or https://wa.me//919810563023
Hope this was helpful!
Still have questions? Talk to an assistant here https://m.me/vanillasutra.
Sutras 