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Following is the list of questions that people have about Amazon. Hopefully you can find your question too in the list.

How do I get an Amazon account?
Go to amazon.in. enter your personal information. The registration form will ask for your name and email address, and it will prompt you to choose a password.

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How do i place an order on Amazon?
Login to your Amazon account, search & browse for Items, check the availability of the product, add to your Shopping Cart, then proceed to Checkout.

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Which all cards do you accept?
You can use following Credit cards and Debit cards for payments on Amazon.in.
The following credit cards issued in India can be used for payment:
Visa, MasterCard, American Express, Mastro, Rupay and Diners Club.
If your card is issued outside of India, they accept:
All international personal credit and debit cards (Visa, MasterCard and American Express) issued outside India.
All Commercial MasterCard cards issued in South Asia, Middle East and Africa region; and all Visa commercial cards issued in the Asia-Pacific region. Note that payment may be split between one of the accepted credit or debit cards and an Amazon Gift Card, but payment can’t be split among multiple cards. Credit or debit cards issued outside India cannot be used to pay for the Prime membership fee.

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How do i secure my package using OTP?
You will receive a secured delivery of your package. You need to verify it using the OTP we’ve sent you.
The One-time password (OTP) verification at the time of delivery adds an additional layer of security to your packages. Amazon will send a One-time password (OTP) to your registered email address and phone number when the package is out for delivery. You can also find your OTP by clicking on the Track Package button next to the order in Your Orders. It is a 6-digit numeric PIN and valid till the end of the day. Enter the OTP you’ve received into the delivery agent’s device. Once the OTP verification is done, the delivery agent will hand over the package to you.
In case, you’re not available at the delivery address to receive the package, you may share the OTP with whoever you designate to receive the package on your behalf. Do not share OTP with an unknown person. Alternatively, Amazon will re-attempt the delivery on the next day. Do not share the OTP with the delivery agent over phone. The OTP is intended for you to ensure secured delivery of the package.

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My items are undelivered. Please help?
You could sometimes see a message that says – “Delivery to (pin code) is currently not available for this item”. This could be due to one of the following reasons:
None of their courier partners deliver to your area.
The category of the item you ordered is not delivered by our courier partners delivering to your area. Your order value exceeds the value limitations of their courier services delivering to your area.

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How do i sign up with Prime?
To sign up for Amazon Prime monthly or 1-year paid membership:
Go to Amazon Prime page.
Click or tap the sign-up button.
Follow on-screen instructions to complete the payment and sign up.
You will be charged Rs.129 per month or Rs.999 per year for the Prime membership.
If you have subscribed to the monthly plan then your membership will auto-renew every month.
If you were eligible for the free trial then your membership will be automatically renewed to the annual plan.

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What are Amazon.in Prime Promotional Offers?
Amazon may offer certain Prime related promotional offers from time to time including offering free trial Prime membership or providing certain offers on paid Prime membership, based on when you sign up for the program.
To learn about Amazon.in Prime benefits and/or check availability/eligibility for Prime-related free trial or other promotional offers at any point of time, please visit our signup page: https://www.amazon.in/prime.

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What is the benefit for being Amazon Prime member?
Prime offers a safe and convenient shopping experience on Fulfilled by Amazon items and items fulfilled by qualified sellers who meet our high delivery performance standards. Guaranteed Delivery options, if available, will be displayed on the product detail page for eligible items. Items eligible for Prime delivery benefits (applicable for free One-Day, free Two-Day, discounted Same Day/Morning/Scheduled and Free Standard Delivery) are clearly marked.

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What is Prime Early Access?
As a Prime member, you are granted 30-minutes early access to select Lightning Deals on Amazon.in. To make it easy for you to find them, these deals will be labeled as Prime Early Access badge on the Today’s Deals page.
If a lightning deal is a Prime Early Access deal, the same will also be mentioned on the “Add to Cart” box on product detail page. You can also search for Prime Early Access Deals using the search filters on the Today’s Deals page.

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What is Prime Exclusive Access?
Amazon will also have select lightning deals or deals of the day that are exclusively for Prime members. Similar to the early access deals, a deal exclusively meant for Prime customers will be labelled as Prime Exclusive Deal badge on the Today’s Deals page. It will also be clearly called out in the “Add to Cart” box on the product detail page.

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How do i end my Amazon Prime Membership?
If you end your Prime membership, you will lose all your Prime benefits. You can rejoin anytime in the future.
To end your Amazon Prime membership:
Go to Manage Prime Membership.
Click End membership.
Follow on-screen instructions.

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What is the maximum amount Amazon Pay on Delivery accepts?
Pay on Delivery can be used as payment method only for an order not exceeding Rs. 30,000. The order value limit could be lower depending on the pin code of your address.

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How can a add Amazon Pay balance?
Click on Amazon Pay on the Top Menu, click on Add money icon, select the amount you wish to add and click continue, complete your payment and the value will be added to Your Money as Amazon Pay balance.

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How can i view Amazon Pay balance?
Click on Amazon Pay on the Top Menu, Click on view statement, you ca view the total Amazon Pay balance available.

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How can i spend Amazon Pay balance?
Add the selected product to cart and proceed to check out. On the Payment page, select your Amazon Pay balance to pay for your order. Incase your balance is lesser than the order value, you can pay the remaining amount using any other payment method.

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What can I return?
You may request returns for most items you buy from sellers listed on Amazon.in that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or Amazon.in Returns policy. Items are returnable if you’ve received the item in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Amazon.in.

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How do I return an item?
To return an item:
Go to Your Orders and locate the order you wish to return.
Click on Return or Replace Items / Contact Seller. For seller fulfilled items, in cases where you contact the seller for a return and the seller fails to address your query in two business days, the Amazon A-to-z Guarantee is available to you.
Select a reason for return and enter comments.
Click ‘Submit’.

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What are the guidelines for returning an item?
Your address and the item that you wish to return must be eligible for return.
If the return is not eligible for Pickup, a Self-Return option will be given.
Once the return is received, you will, in accordance with Amazon.in refund policy, be issued a refund to your original payment method. For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Amazon account (as Amazon Pay balance).

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How can I track my return?
To track your return:
Go to the Returns Centre.
Click ‘Manage Returns’.
Click ‘Track Package’ next to the return you want to track.
You can also track your package on courier’s website with the help of the tracking ID. To get the tracking ID go to Your Orders, select the return package that you wish to track, click on View Return / Refund Status and get the tracking ID. You can use this tracking ID here to track your return.

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When will I get my refund?
Prepaid orders:
Amazon Pay Balance- within 2 hours.
Credit Card/ Debit Card- within 2-4 Business Days(FBA orders- after the return is received by Amazon) and 3-5 Business Days(Seller-Fulfilled orders-After seller notifies Amazon of receipt of return).
Net Banking Account- credited to Bank Account.
UPI Linked Bank Account- within 2-4 business days.
Pay on Delivery Orders.
NEFT to Bank Account- within 2-4 Business Days(FBA orders- after the return is received by Amazon) and 3-5 Business Days (Seller-Fulfilled orders-After seller notifies Amazon of receipt of return).
Amazon Pay Balance- within 2 hours.
Paper Cheque- within 8-10 business days.

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Are items purchased on Amazon.in eligible for replacements?
Only Fulfilled by Amazon items, Prime eligible items and few Seller Fulfilled items can be replaced. If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.

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How can I return a Gift?
Go to the Returns Centre and click ‘Return a gift’.
Log in to your Amazon account. You’ll need to create an account if you don’t have one.
Enter the Order ID for the item(s) you want to return and click Search.
Select the item(s) you want to return from the order, enter the quantity of items you want to return, and then select a return reason from the drop-down menu.
Click ‘Continue’.

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How can I return a Gift Card?
Deleted Gift Cards:
If you accidentally delete a gift card from your email inbox before redeeming it to your Amazon account, please ask the purchaser to contact Amazon. A refund will be issued after verifying the account details.
Cancelling/ Returning a Gift Card:
Gift cards once purchased cannot be cancelled or returned due to regulatory issues. If you have an exceptional circumstance due to which you require a refund for a gift card.

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How can I return a Global Store Product?
The General Returns Policy is applicable for all Amazon Global Store Products. Eligible products can be returned through courier Pick-up or Self-return. Amazon only offer Self-Return for products worth more than INR 25,000.

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How can i cancel items or orders?
You can cancel items or orders by visiting the Your Orders section in Your Account.
Go to Your Orders.
Click Cancel Items.
If you plan to cancel multiple items, select the check box next to each item you wish to remove from the order. If you wish to cancel the entire order, select all of the items.
Click Cancel checked items when finished.
After submitting the cancellation request, you will receive a confirmation message along with the refund details to the e-mail address on your account.

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What is Amazon A-to-z Guarantee?
The Amazon A-to-z Guarantee protects you when you purchase items sold and fulfilled by a third-party seller. Our A-to-z Guarantee covers both the timely delivery and the condition of your items once received. If either the timing of the delivery or the condition of your items received are unsatisfactory, you can report the problem to their team and Amazon will determine if you are eligible for a refund. You are limited to a lifetime maximum of seventy five refund requests. Withdrawn requests do not count towards this maximum.

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What is the requirements of A-to-Z Guarantee?
You must have purchased physical goods from a seller on the Amazon.in marketplace.
You must wait for three business days post the maximum estimated delivery date for an order as indicated in the order details in Your Account.
The item you received was damaged, defective, materially different and you returned it in line with Amazon.in Returns Policy but you have not been refunded or the refunded was in the wrong amount. You must (1) contact the seller within the applicable return window mentioned at Amazon.in Returns Policy from receipt of the item and (2) postmark the return within 14 days from arranging the return with the seller. Note that the returns of business orders wherein damaged/defective/wrong items have been shipped to you, you need to inform the seller of such issue within 3 days of receipt of items, to initiate the return process. Amazon may require you to first contact the seller and either wait for a response or for 48 hours before you are eligible to request a refund.

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How i cancel a Request for A-to-z Guarantee Refund?
If the seller resolves your problem or you no longer need a refund under A-to-z Guarantee, you can cancel your refund request before a decision is made.
To cancel your request for a refund:
Go to Your Orders.
Locate your order in the list and select Problem with an order.
Select Cancel Request.
Enter your comments in the text box and select Submit.
Sellers will need to contact buyers and encourage them to contact Amazon to revoke or cancel a pending request once an issue has been resolved.

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How do i change my account information?
If you need to make changes to your account information, you can update these from the Settings section in Your Account.
To change account settings:
Go to Login & Security Settings
Click Edit next to the account information you’d like to update.
Follow the on-screen instructions and click Save Changes.
Click Done after you’ve completed all your updates.

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What are Amazon Gift orders?
You can send gifts to your friends and family from Amazon.in. You can choose to gift-wrap any item from your shopping cart. To do this, check This will be a gift box next to the item in your cart, that you want gift-wrapped. Alternatively, you can also select the gift-wrap option during the checkout process by checking the box next to Ordering a gift. Check this box to see gift options before checkout , on the Delivery & Payment page. Products eligible for this service can be gift wrapped for just Rs. 30.

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How can i connect to my Social accounts to Amazon?
You can connect your Facebook and Twitter accounts to your Amazon account in a few simple steps.
To connect your Facebook and Twitter accounts to your Amazon account:
Go to Your Social Settings. Click on Facebook Settings/ Twitter Settings and follow the instructions to connect your Social account to your Amazon account. Please note that Amazon.in can’t connect your accounts without your consent or action. You may opt to connect accounts through Your Social Settings, or when you participate in certain promotions or register a Kindle device.

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Where can I view the balance that is topped up to my account?
Your Amazon Pay Balance can be viewed on the Amazon Pay Balance page. Please note that you might be required to sign in.

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Are there any maintenance fees for the funds I top up to my Amazon Pay Balance?
No, Amazon.in does not charge any fees for your balance.

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What can I use my balance to shop for?
You can use your balance toward eligible items on Amazon.in, including physical products, and offers from third-party merchants.

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Can I refund the balance that is topped up to my account?
No, the balance you topped up is not refundable or redeemable for cash, except as required by law. However, you can use it to buy physical and digital items on Amazon.in.

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My payment attempt for topping up the balance failed. Can I try revising my payment?
Yes, like any other ASIN, you can try revising your payment for gift card in case your payment attempt failed.

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Can I use my Amazon Pay Balance to shop for digital content using 1-click?
Yes. After adding a Gift Card to your Balance, you can shop for digital content using 1-click without a credit card. You can use your Amazon Pay Balance on your desktop, mobile, or Kindle device. On Kindle eReaders, your Amazon Pay Balance will be the only available payment method (apart from Amex, due to technical limitations in supporting redirects to capture 3-D secure passwords).You can top up the Amazon Pay Balance from a desktop or mobile device and then use the balance to make multiple eBook purchases on their eReaders. You will also be able to view their current Amazon Pay Balance on your eReaders and redeem a claim code from a gift card (e.g. email gift card or physical card).

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What payment methods can be used to ‘Top-up’?
You can ‘Top-up’ your Amazon Pay balance using the below accepted payment methods:
Debit Cards: Domestic (VISA, MasterCard, Maestro).
Credit Cards: Domestic (VISA, MasterCard, American Express).
Net Banking (40+ local banks).
Please note you will not be able to use your Amazon Pay balance, cards issued outside of India, Prepaid/Virtual bank cards, cash on delivery or combination of electronic methods of payments such as Credit/Debit cards is not supported for “Top up”.

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What is Sell on Amazon or SOA?
Sell on Amazon is a program that enables you to list and sell your product on Amazon.in.

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How does selling on Amazon.in work?
Selling on Amazon.in is easy. First you list the products that you want to sell on Amazon.in marketplace. Customer sees your product and makes a purchase. You will receive a notification to ship the product. You deliver the product to the customer and confirm shipment or let Amazon fulfill the order for you through FBA or Easy ship. Amazon will deposit the funds into your bank account after deducting their fees.

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What products can I sell on Amazon.in?
You can sell items in the following categories:
Apparel, Automotive, Baby Products, Batteries, Beauty, Books, Consumables, Consumer Electronics (including Cameras and Video Games – Consoles), Digital Accessories (including Mobile Accessories, Electronics Accessories and PC Accessories), Groceries, Home, Jewellery, Kitchen, Luggage, Mobile Phones, Movies, Musical Instruments, Office and Stationary, Personal Care Appliances, Personal Computers, Pet Supplies, Software, Shoes and Handbags, Tablets, Toys, Video games (consoles and games) and Watches. Please note that certain categories are restricted and require prior approval before you can start selling.

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What do I need to register as a seller on Amazon.in?
You will need the following information to register:
Your business details.
Your contact details – email and phone number.
Basic information about your business
Tax Registration Details (PAN and GST). GST Details are mandatory if you are listing taxable goods and need to be provided at the time of registration.

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I don’t have a website, can I still sell on Amazon.in?
You don’t need a website to start selling on Amazon.in marketplace. Once you complete registration, you will have access to our Seller Central platform using which you can list your products for sale on amazon.in.

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Can I sell outside India through Amazon.in marketplace?
No. At this time Amazon.in marketplace allows shipments only within India. You can sell in the US and the UK though our Amazon Global Selling Program.

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If I list my products using Sell on Amazon, will the customer know that he or she is purchasing from me on Amazon.in marketplace?
Amazon will clearly indicate on their product detail pages and offer listing pages that the product is sold by you and the invoice will carry your name.

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What are the charges for selling on Amazon?
Amazon charged you when you get an order. Listing on Amazon.in is free. Refer to Pricing for more details.

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How and when do I get paid?
Amazon will disburse payments to your bank account once a week. You will be eligible to get paid for the order 7 days after the order is confirmed as shipped.

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How do I list my products on Amazon.in?
You can use their Web-based interface to list products one at a time, or excel-based inventory files to list your products in bulk. The procedure and information required will vary depending on whether your products are already in the Amazon.in catalogue. Once you complete your registration for selling on Amazon, you will be guided on the steps needed to list your products. Please note that currently it is mandatory to have ISBN/ bar codes to list on Amazon. If you are a manufacturer or do not have these, you can request for an exception by contacting seller support through your Seller Central account. Some product categories might require additional information to list your products.

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How do I manage my orders on Amazon.in?
You can view your orders and manage them through “Manage Order” inside Seller Central( you will have access to sellercentral.amazon.in after your complete registration). If you are using Fulfilment by Amazon, your orders will be fulfilled and shipped by Amazon. If you are using Easy Ship, you can pack your orders and schedule pickup for their team through your Seller Central account. If you choose to store and deliver your products on your own, you need to pack and ship products to customers and then confirm to the customer about the shipment through your Seller Central account.

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Can I cancel my subscription?
You are free to cancel anytime.

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Do you offer protection against fraud?
Yes, Amazon helps you protect against fraudulent orders placed on your products and pay.

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Can customers leave feedback and why is customer feedback important?
Yes, Customers can leave feedback. Maintaining a high feedback rating is a critical factor for success on Amazon.in. It’s the best way for customers to identify you as a trustworthy seller. Your rating appears on the Offer Listing Page and is one of the first things that customers see. In other marketplaces, we have observed that customers are more likely to purchase products from sellers with higher ratings. Your feedback rating is a key metric used by Amazon.in to measure your performance.

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Can I talk to someone about selling on Amazon?
If you are not currently selling on Amazon.in and want to learn more, you call them at 1800-419-7355 and provide your details. We will respond to you after reviewing your information with next steps. You can also contact seller support once you complete your registration through your Seller Central account.

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Do I need GST number to sell on Amazon?
Yes, if you are listing taxable goods, GST details are required to sell online. You need to provide GST number to Amazon at the time of registration. However, if you are selling only GST exempted categories, then this may not be required. Note that if you start selling any taxable goods you need to register for GST as per GST laws and provide your GST number to Amazon.

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Can I get help for capturing images and creating digital catalogs as per Amazon guidelines?
Amazon have 3rd party providers who are trained on Amazon’s imaging and cataloging guidelines and can assist you in creating high impact listings. They also have preferential rates and offers for Amazon sellers. You can contact them anytime through your Seller Central account once you complete registration.

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Where can I get Amazon branded packaging material?
You can buy Amazon branded packaging material from the website itself. You can search for Amazon branded packaging material on Amazon.in and select the appropriate packaging material according to your packaging requirements.

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What is the Amazon Seller Rewards Program?
It is a seller loyalty program for sellers on Amazon.in, where Amazon provides opportunities to registered sellers to receive Rewards by successfully participating in Reward-earning tasks/ contests.

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How does the Program benefit me?
You may earn Rewards by participating in tasks/contests available to you.
The Program helps you grow on Amazon.in and earn Rewards at the same time.

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How does the Program work?
Subject to the terms and conditions for each offer and the Program, each time you satisfy the eligibility criteria of such tasks/contest, you stand a chance to win the Rewards associated with each offer are awarded to you upon successful completion. Your Rewards Account balance may be redeemed in full or in part for the options available below.

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How can I spend my Rewards balance?
You can spend your Rewards balance on any of the following:
Cash Rewards.
Amazon Gift Cards.
Services under the Amazon Service Provider (Free Account Boost, Free Transportation, Free Product Images, Free Product Listing).

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Do my rewards expire?
No, the Rewards earned by a seller do not expire.

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Is there a fee to register for the Program?
No, there is no annual fee or subscription fee required to be paid for enrollment or participation in this Program.

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Can I earn Rewards before I joined the Program?
No, Rewards can only be earned after you have been registered for the Program and have successfully completed the task.

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How do I send a message to Amazon customer service?
Select “Start chatting” to chat with an Amazon representative through a messenger service.

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How do I contact Amazon customer service in India?
You can call Amazon Customer helpline Number at 888-280-4331.

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Hope this was helpful!
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Following is the list of questions that people have about Flipkart. Hopefully you can find your question too in the list.

Why do I see different prices for the same product?
You could see different prices for the same product, as it could be listed by many Sellers.

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Is installation offered for all products?
Installation and demo are offered for certain items by sellers through the brand or an authorized service provider. Please check the individual product page to see if these services are offered for the item.

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Is it necessary to have an account to shop on Flipkart?
Yes, it’s necessary to log into your Flipkart account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You’ll have access to a personalized shopping experience including recommendations and quicker check-out.

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What does ‘Pre order’ or ‘Forthcoming’ mean?
Items marked as ‘Preorder’ or ‘Forthcoming’ are expected to be released soon and you can pre-book them with sellers. Such items will be shipped after their official release by the seller with whom you’ve pre-booked them.

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Can I use an item that has been given to me as a gift from a state sponsored or an NGO-funded freebie distribution programme to get discounts through exchange offers?
No, as per company policy, such items are not eligible for discounts under exchange offers. You can also refer to the ‘Exchange Offers’ section in the ‘Terms of Use’ page for more details.

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Will I get a wall mount for my television in the box?
If mentioned in the sales package the wall mount for your television will be in the box. However, in some cases, the wall mount, if applicable for the model, will be with the installation team.

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Can I order a product that is ‘Out of Stock’ or ‘Temporarily Unavailable’?
The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability with sellers on Flipkart.

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What does the badge Flipkart Assured mean?
The Flipkart Assured badge is a seal of quality and speed. Products with this badge meet our extensive quality & packaging guidelines along with having faster delivery timelines.
With stringent seller & product selection combined with fast & free delivery, ‘Flipkart Assured’ guarantees you a superior and hassle-free shopping experience every time. Free shipping for orders above ₹500.

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Do I have to pay extra for items with the Flipkart Assured badge?
No, you can shop for items with the Flipkart Assured badge at no extra charge.

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What is Flipkart Buyer Protection?
Flipkart Buyer Protection helps shoppers in case they have concerns with product(s) bought and haven’t got a satisfactory solution from the seller. Under this program, they look into your concern on a case-by-case basis & do their best to be fair to both parties. Flipkart’s decision on the resolution will be final for the concern raised.

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Why do I see a shipping charge for an item with the Flipkart Assured badge?
Sellers may charge a nominal fee for shipping, even for products with the Flipkart Assured badge, if the order is less than ₹ 500. Shipping is free for items with the Flipkart Assured badge if the order value is more than ₹ 500.

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Is Flipkart Advantage the same as Flipkart Assured?
No, while Flipkart Advantage was the tag for all items listed by sellers who used their partner warehouse services, the Flipkart Assured’ badge is only given to select items based on certain criteria such as product quality and delivery timeline.

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How does ‘Instant Cashback’ work?
‘Instant Cashback’ is applied directly to the product or order value in your cart and you do not have to wait for the cashback to be credited to your bank account/credit or debit card at a later date.

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Is there a filter available through which I can only see items with a Flipkart Assured badge?
Yes, there is a filter available through which you can shop only for items with the Flipkart Assured badge.

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How does ‘Instant Cashback’ work?
‘Instant Cashback’ is applied directly to the product or order value in your cart and you do not have to wait for the cashback to be credited to your bank account/credit or debit card at a later date.

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What are the benefits of buying an item with a Flipkart Assured badge?
Items with the Flipkart Assured badge are extensively quality checked from storage to transit safe packaging and also comes along with fast & free delivery from our best sellers. Free shipping for orders above Rs. 500.

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How are items packaged?
Products sold by Sellers with Flipkart Assured badge are shipped in packages with waterproof plastic wrap. Fragile items like electronics are safely secured with bubble wrap. Other Sellers also follow standard packing procedure. Sellers are rated on packaging quality and affects overall seller rating.

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Are there any hidden charges (Octroi or Sales Tax) when I shop on Flipkart?
There are NO hidden charges when you shop on Flipkart. The price you see on the product page is final and it’s exactly what you pay. There can be additional delivery charges based on the seller’s policy.

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Why do I see different prices for books with the same title?
You can find various editions of books with the same title on Flipkart. From paperbacks or hardcovers to collector’s editions. Some of them are re-published/printed within India, while some editions are imported. The price of the titles varies based on this and the seller offering it. All other available editions and their prices for a particular title are mentioned on the respective product page under ‘Other Editions’.

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Can I club my orders from different sellers to be delivered together?
Currently, there is no option to club orders from different sellers to be delivered together as sellers could be located in different locations and the delivery timelines would vary based on their partnered courier service providers. To ensure your items reach you at the earliest, each seller ships their products as per their individual timelines.

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Why do I see a ‘delivery charge’?
It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount. For more information, check the individual seller’s policy on the product page.

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I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

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Will the delivery be tried again if I’m not able to collect my order the first time?
Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

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The delivery of my order is delayed. What should I do?
On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

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What should I do if my order is approved but hasn’t been shipped yet?
Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact their Customer Support so that they can look into it.

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Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with Flipkart later in case you have any concerns.

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How do I know my order has been confirmed?
An e-mail & SMS will be sent once you’ve successfully placed your order. You will also be informed as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your Flipkart account.

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How quickly can I get my order delivered?
Orders will be delivered by the date you see on the product page for your location.

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My order has reached the nearest delivery hub, but why isn’t it out for delivery yet?
The courier service delivering your order are responsible for making sure that your order reaches you within the delivery date. Rest assured, you’ll get an SMS once your shipment is out for delivery.

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My order status shows ‘Out for Delivery’, but I haven’t got it yet. When will I get it?
The courier service will contact you for delivery of your order. Please check your SMS for more details.

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Why can’t I track my order even though it has been shipped?
Courier services usually take upto 24 hours to activate tracking for an order once it’s shipped. Please check again after the mentioned time frame.

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What should I do if I don’t get the invoice for my order?
Sellers send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID.
You can also visit My Account › My Orders page to get invoices for your orders.

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How do I get invoices for my previous orders without having to check my e-mails?
You can easily send invoices to your email ID from your Flipkart account. To do so, visit My Account › Orders, choose the order for which you’d like the invoice for and click on the ‘E-mail Invoice’ option.

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Should I call Flipkart’s Customer Care for installation once my product is delivered?
To make sure that you have a smooth and hassle-free experience, the installation is automatically arranged for your product by the seller within 2-5 business after the item is delivered. You will also get an SMS with the exact installation details after delivery.
Will my product be installed by the brand or Flipkart? If it is installed by Flipkart, will it affect the warranty of the product?
Your product will be installed by the brand’s authorized service partner. Rest assured, the warranty for the product will not be affected when an item is installed by the authorized partners.

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How will my order be delivered?
All orders are shipped by sellers through courier services who deliver the packages to your doorstep or the nearest pick-up store if the option is selected.

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Why is the ‘Cash on Delivery’ payment mode not available at my location?
Availability of the ‘Cash on Delivery’ payment mode depends on the courier services delivering to your location. Please enter your pincode on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.

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Where can I find the seller’s returns policy?
You can see the respective seller’s Returns policy on the product page.

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What does the tag ‘Imported’ beside a product mean?
Sometimes items have to be sourced by sellers from their international partners. Such items have the tag ‘Imported’ on the product page and can take at least 10 or more days to be delivered.

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How can I place an order?
To place an order, please follow these steps:
Select the product you’d like to buy and ‘Check Availability at’ your preferred pincode.
Add products to your cart or just hit ‘Buy Now’.
Choose or ‘Add delivery address’. Use a preferred payment mode and confirm the order.

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I have a complaint about the courier executive who came to deliver my order. Please help?
You can contact Flipkart Customer Support team with the details and they will get in touch with the courier service provider to resolve your complaint.

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What should I do if a service centre denied my request to repair the product?
You can contact Flipkart Customer Support team with the details and they will help you to resolve your query.

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Can I get my order delivered faster?
Your order will get delivered on or before the delivery date promised at the time of placing the order.

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How is a ‘business day’ different from a regular day?
Business days are otherwise known as working days of the week. The expected date of delivery is calculated based on business days. Typically, these include Monday through Saturday. Public holidays and Sundays are usually not considered.

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What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:
The seller offering the product.
Product’s availability with the seller.
The destination to which you want the order shipped to and location of the seller.
You can check the expected delivery date of your order(s) on the ‘My Orders’ section of your Flipkart account on their website, app, or mobile site.

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How can I trust that the groceries that will be delivered are quality checked and fresh?
Groceries on Flipkart are available from top brands such as HUL, P&G, ITC etc. which are renowned for their quality products.
Seller also checks the freshness of groceries when they receive the stock from vendors and before the dispatch of items in order to ensure that only the best produce and packaged groceries reach you.

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My package shows as delivered but I can’t find it, what should I do?
If your tracking information shows that your package was delivered, but you can’t find it:
Check your phone for any notification about attempted delivery.
See if any of your neighbours/friends/relatives/house owner/security guard has collected your product on your behalf. Wait until the end of the day— sometimes packages can show as delivered while still in transit. In the unlikely event of you still not being able to locate your item, you can contact them.

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Why was my package not delivered?
Sometimes, a package cannot be delivered due to one of the following reasons:
Incorrect Address: If the address is incorrect or outdated, the package is usually returned to the seller by the courier service provider or the unintended recipient. Make sure you double-check your address carefully when placing a new order.
To remove an outdated or incorrect address from your account, go to My Account > My Addresses. Click on the 3-dot button beside the address you want to modify and select ‘Edit’ and then Choose ‘Save Changes’.
Other Address Problems: In rare cases, it is also possible that the address label was difficult to decipher during the shipping and handling process, or that the courier service left the package at a different address than what was printed on the label.
Failed Delivery Attempts: Most of the seller’s partnered courier service providers make more than one attempt to deliver a package. If nobody is available to accept the delivery after multiple attempts, the package is returned to the seller.
Damaged During Transit: If a package is damaged on its way to you, the courier service provider will return it to the seller without attempting delivery.
Please note a package once returned to the seller cannot be delivered again by the courier service provider. You can place a new order on their website or app if you would still like to purchase the item.

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What do the different order statuses in ‘My Orders’ mean?
The different order statuses are as mentioned below:
Approved: Order you have placed for an item is confirmed by the seller
Ready to Ship: Your item is packed and ready for pick up by a courier service provider
Dispatched: Your item has been picked up from the seller by the courier service provider and is on its way to a logistic facility
Shipped: Your item is on its way to you
Out for delivery: A Wish master is out to deliver your order
Delivered: Your item has been delivered
Return requested: You have created a return request for the item which is pending confirmation from the seller
Returned: You have returned the item for refund/replacement/exchange.

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If I request for a replacement, when will I get it?
Visit My Orders to check the status of your replacement. In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Make sure you check the SMS & email Flipkart sends you for your replacement request for more details.

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Can items be returned after the time period mentioned in the seller’s Returns Policy?
No, sellers will not be able to accept returns after the time period mentioned in the seller’s Returns Policy.

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Do I have to return the freebie when I return a product?
Yes, the freebie has to be returned along with the product.

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How do returns work?
You can raise a request to return your items with these simple steps:
Log into your Flipkart account
Go to My Orders
Click on ‘Return’ against the item you wish to return or exchange
Fill in the details and raise a return request
Once you raise a request, you’ll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the ‘My Orders’ section of your Flipkart account.

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I see the ‘Cancel’ button but I can’t click on it. Why?
A greyed out and disabled ‘Cancel’ button can mean any one of the following:
The item has been delivered already or the item is non-refundable (e.g. Gift Card).

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What is the Buyer Protection policy?
The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your request for a return of an item and you are not convinced with the reason given, you can write to Flipkart at resolution@flipkart.com for Buyer Protection. You can dispute the resolution that the seller has shared for your issue until 45 days from the date of delivery and they will help you with your query.

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What should I do if I have an issue with my product after the return period?
You can get in touch with the brand or an authorized service centre of the brand to claim the warranty for your product (wherever applicable).

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How can I return or exchange an item?
To return/exchange your order, follow these simple steps:
Go to My Orders.
Choose the item you wish to return or exchange.
Fill in the details.
Choose Request Return.

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When is a return of an item not possible?
Sellers cannot accept returns of item(s) in the following cases:
When an item is damaged because of use or when it is not in the same condition as you received it.
When any consumable item has been used or installed.
When anything is missing from the package you’ve received including price tags, labels, original packing, freebies & accessories.
When non-returnable items are involved such as innerwear lingerie etc.
When items are tampered with or have missing serial numbers.

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How can I know the status of my refund?
You can visit ‘My Orders’ to know the status of your refund.
For orders cancelled before shipping, refunds are processed immediately. If the order has been shipped. refund will be processed as soon as the courier service provider confirms the return of the item(s).

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What are the modes of refund available after cancellation?
The different refund modes available are:
PhonePe Wallet – available for orders with select sellers. You will get this option for eligible orders during cancellation.
Back to source – available for orders with all sellers. The amount is refunded to the payment mode that was originally used to pay for the order.
NEFT transfer – available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.

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When are refunds given?
Refunds are given when:
The seller cannot provide a replacement.
A dispute has been ruled in your favour in-line with Buyer Protection.
Sellers allow refunds on select categories under certain conditions.
Check the seller’s Returns Policy on the product page for more details.

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I ordered a wrong item. Can I return it?
The sellers’ return policies don’t support the return of item(s) ordered wrongly. You can refer the respective seller’s Returns policy on the product page.

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Can I change the address for the pick-up the of item(s) in my order?
If the pincode of the new address is serviceable for pick-up, the address can be changed while creating the return. The address cannot be changed in case the new address is not serviceable.

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Why have I been asked to ship the item?
When pickup facility is not available for your location as per the courier service providers, you may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a replacement only after the item reaches them, make sure that the item is sent to the address mentioned in the return related email within 30 days of the email being sent to you. The seller may not be able to proceed with the return request if the item does not reach the specified address within 30 days.

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What is the pickup process?
Once your return or replacement or exchange request is accepted, the pickup of the originally delivered product will be scheduled. An SMS with more details will be sent to you on the day of the pickup.
In cases where pickup service is not available from the courier service providers at your location, you may be asked to ship the item back to the seller within 30 days of the return related email being sent to you.

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I have requested for a return for my item. When will it happen?
You can now track the status of your return easily right from your Flipkart account or mobile app. Just visit the ‘My Orders’ page to see its status along with the date of pick-up and status of your refund if applicable. You will also receive an email & SMS with the details of your return.

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I’ve still not received the refund in my bank account. Please help?
If you have received a mail from Flipkart confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund. In the rare event of the amount not being credited by the date promised, you can contact Flipkart as they will work with the bank to get it done.

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What are the refund timelines if I cancel or return a product?
The refund timelines will depend on the payment modes as listed below:
Debit card – 7-9 Business days.
Credit – 7-9 Business days.
Netbanking – 3-7 business days.
COD – IMPS, 1 Business days.
EMI (Standard+No cost+Debit card) – 7- 9 Business days.
Flipkart Pay Later – 24 to 48 hours.
Gift Card – 24 hours.
PhonePe:
PhonePe wallet – 24 hours.
PhonePe UPI – 1 business day.
PhonePe Credit/Debit card – 7 business days.
Please note Refunds will be credited to the payment source used at the time of placing an order.
The mode of refund in case of payment through ‘Cash on Delivery’ will be IMPS.

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How will I get my refund for returning an item I paid for using ‘Cash on Delivery’ mode?
For orders placed using ‘Cash on Delivery’ as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.
You will need to update following information for the seller to process a refund to your account:
The Bank Account Number.
IFSC Code.
Account Holder’s Name.
Bank Branch.
Bank Name.
IMPS refunds will typically be processed in one business day by sellers.

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I have not received the reimbursement of my courier charges. What should I do?
Please follow the below-mentioned steps on our website to upload a scanned copy of the receipt from the courier service provider so that we can request the seller for a reimbursement:
Go to Flipkart Help Center and select the relevant order for which the refund has been requested
From the issue types, choose ‘Others’ and select ‘Email Us’
Now click on the attachment icon and select the image/document you wish to upload
Please include the return ID in your email and click ‘Send Email’
After the verification, the amount will be refunded to you as a Gift Card in your Flipkart account.
Please note this amount is not withdrawable to your bank account.

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How will I get my refund for returning an item I paid for with Cash on Delivery?
For your ‘Cash on Delivery order, you will receive the refund in the form of NEFT. Make sure to update your bank account details after you choose this option.

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How long does it take to cancel an order?
Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by the seller. If your order has been shipped, it will be cancelled as soon as the courier service confirms that the shipment is being returned to the seller. Orders from certain categories cannot be cancelled after 24 hours, please check the product page for more details.

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How can I order for large quantities of the product as part of a corporate order?
You can write to corporatesales@flipkart.com for your corporate gifting requirements.

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How can I label my saved cards?
You can specify a card label at the time of saving a card on Flipkart through the ‘My Account’ section. You can also add/edit the label anytime through ‘My Saved Cards’ in the ‘My Account’ section on Flipkart.

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What is a ‘card label’?
A card label is a name you give to your card while saving it on Flipkart. This helps in identifying the card at the time of making a payment. Even if you don’t specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.

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What is the ‘Save Card’ feature?
The ‘Save Card’ option lets you save your credit/debit cards on your Flipkart account. This helps you complete your transactions in a quick and easy way.

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How does Flipkart prevent card fraud?
Online payments are monitored by their systems for any suspicious activity and some transactions are verified through extensive checks if we find that they are not authorized by the owner of the card. When we’re not able to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proofs. This is done to make sure that the transaction is genuine and authorized.

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How do I pay using Flipkart’s credit card EMI option?
When you’re prompted to choose a payment method for your order, select EMI and then choose the bank and the plan you would prefer. Enter your credit card and follow the prompts. Once the payment is authorised, your order will be processed and shipped.
You’ll need to pay the total amount in the predetermined number of instalments as per your credit card billing cycles.
Please note, an amount equivalent to your card limit will be blocked on the day of the transaction, your card limit will be reset with every successful EMI payment.

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How is my EMI debited?
If you have paid for your order using the EMI payment mode, the full amount will be charged to your card the day of the transaction. Within 7 days, you will see a credit for the full amount. The first EMI charge will occur subsequently. If your card’s billing date falls within those 7 working days, you need to pay only the EMI amount to the bank.

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I have a query about the EMI charge. What should I do?
You can get in touch with your card issuing bank to know about EMI transaction charges as they may vary across banks.

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What are the interest rates for the Credit card EMI plans?
You will see the actual interest rates and the amount charged by the bank for your credit card EMI plan during checkout after choosing the EMI payment method while placing your order.

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Which Credit cards are eligible for EMI?
EMI is available for Credit cards from the following banks:
ICICI
Citi
SBI
HDFC
Kotak
Standard Chartered
HSBC
Axis
IndusInd
Please check the specific product page for more details as this list is updated frequently.

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Can I pay with any Credit card?
You can choose to pay on Flipkart with any Visa, MasterCard or American Express credit card issued in India.

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How do I pay for my Cash-on-Delivery order if I choose to pick up the product from the pick-up store?
You can directly pay for your order at the pickup outlet for Cash on Delivery orders.

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How do I pay using a credit or debit card?
You may choose the credit card or debit card option to pay during checkout and enter the details when prompted. You would need to keep your card number, expiry date, three digit CVV number ready, which you can find on your card. For added security, you’ll also need to use your card’s online password that is verified by Visa, MasterCard Secure Code etc.

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How does the 3D Secure password add security to my online transactions?
The 3D Secure password is something that only you would know, ensuring no one else can use your card to shop online.

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What is the amount I can shop for with Cash on Delivery payment option?
You can shop up to Rs. 49,999 using Cash on Delivery (COD) option.

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Why is my card being saved on Flipkart?
It’s quicker. You can save the hassle of typing in the complete card information every time you shop on Flipkart by saving your card details. You can make your payment by selecting the saved card of your choice at checkout. While this is obviously faster, it is also very secure.

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What all card information does Flipkart store?
Flipkart only store your card number, cardholder name and card expiry date. They do not store your card’s CVV number or the 3D secure password. Flipkart stores your card information only when you select the option. They only store your card number, cardholder name and card expiry date.

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How many cards can I save on Flipkart?
As of now, you can save upto 10 cards using the ‘Save Card’ option.

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How do I save my card(s) on Flipkart?
Your card is saved automatically when you make a successful payment by entering the card details while purchasing on Flipkart. Alternatively, you can also save your card by navigating to ‘My Accounts > Payments > My Saved Cards’. To save the card you’ll need the card number and the expiry date. You can also add a card label to better identify a saved card.

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What is a ‘card label’?
A card label is a name you give to your card while saving it on Flipkart. This helps in identifying the card at the time of making a payment. Even if you don’t specify a card label, you can still identify the card by the first 2 and last 4 digits of the card number which are visible to you when the saved card is shown.

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How can I add a card label to my saved card?
You can specify a card label at the time of saving a card on Flipkart through the My Account section. If you did not specify any card label at the time of saving the card, you can still add/edit the label anytime through the “My Saved Cards” menu in the My Account section on Flipkart.

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Can I use a saved card to make an EMI payment?
Yes, if your saved credit card is eligible for your Bank’s EMI program then you can use it for making an EMI payment.

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I had opted to save my card at the time of payment but my card was not saved. Why?
If you choose to save your card at the time of making the payment, then the only time your card may not get saved is when the payment fails due to card being invalid. If the payment was successful and the card was not saved, then you may contact Flipkart and we will help you out.

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Can I use Credit/Debit Card or Netbanking to pay on Flipkart through the Flipkart app?
Yes, you can use your Debit/Credit Card or Netbanking to shop on Flipkart mobile app, website, and mobile site too!

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Can I delete my saved cards?
Yes, you can delete your saved cards at any given time.

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What is Bajaj Finserv payment mode?
Bajaj Finserv No Cost EMI’ is a payment option on Flipkart exclusively for Bajaj Finserv EMI Card holders. This option enables you to pay for select items listed by specific sellers, with an EMI plan of your choice without any interest. The monthly installments are deducted by Bajaj Finserv from the bank account linked to your Bajaj Finserv EMI Card.

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What are the benefits of the Bajaj Finserv payment mode?
With Bajaj Finserv, you get a hassle-free payment experience with the following benefits:
No interest on EMIs.
Zero processing & cancellation charges.
Complete refund of the amount paid for your order if the item is returned.

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Is Bajaj Finserv payment mode available on both the website and app?
Yes, the Bajaj Finserv payment mode is available both on the Flipkart app and website.

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How can I pay for my order using the Bajaj Finserv payment mode?
While paying for your order, choose ‘Bajaj Finserv No Cost EMI’ as the payment option & select the EMI plan of your choice from the available EMI plans. You can then complete the payment using your Bajaj Finserv EMI Card after OTP verification. Please note, the Bajaj Finserv EMI option will not be available if your cart contains more than 1 item.

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How is Bajaj Finserv payment mode different from the credit card EMI payment mode?
In credit card EMIs, banks charge an interest rate based on the EMI plan chosen whereas Bajaj Finserv EMI Card holders are not charged any interest on the EMI. Unlike other credit card based EMI options, you don’t need to have a credit card to avail EMI plans. The EMI payments are deducted by Bajaj Finserv from your bank account linked to the Bajaj Finserv EMI Card.

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How can I get a Bajaj Finserv EMI card?
You can check the eligibility and process of getting a Bajaj Finserv No Cost EMI card on their website: http://www.bajajfinserv.in/finance.

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Can I get the refund for the item to any other mode if I have paid using the Bajaj Finserv payment option?
No, the refund for an order placed using the Bajaj Finserv payment mode can only be done to the bank account linked to the Bajaj Finserv EMI Card.

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Why can’t I see Bajaj Finserv as a payment mode for some items?
Bajaj Finserv No Cost EMI payment mode is available for select items with certain sellers.

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How can I foreclose my EMI with Bajaj Finserv?
You can contact Bajaj Finserv at 020 3957 5152 for help with the foreclosure of your EMI with them.

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What can I do if the balance in my wallet is not enough to pay for my order?
You can pay part of the amount through your wallet and the remaining through any other prepaid payment modes like Credit/Debit Cards, Flipkart Gift Cards, and Netbanking.
Please note that wallet cannot be combined with Cash/Card on Delivery (CoD) payment mode for now, and bank offers will not applicable for partial payments from the wallet.

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Why should I sell on Flipkart?
Flipkart is the leader in Indian e-commerce with maximum online reach and highest credibility. With more than 10 crore registered customers, 10 million daily page visits and 80 lakh shipments every month to over 1000 cities, they are the strongest partner to take your products to customers all over India.

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Who can sell on Flipkart?
Anyone selling new and genuine products is welcome. In order to start selling, you need to have the following:
GSTIN.
PAN Card (Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”).
GSTIN/TIN Number (not mandatory for few categories).
Bank account and supporting KYC documents (Address Proof, and Cancelled cheque).
Minimum of 1 unique products to sell.

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How do I sell on Flipkart?
To sell on Flipkart:
Register yourself at seller.flipkart.com.
List your products under specific product categories.
Once an order is received, pack the product and mark it as ‘Ready to Dispatch’. Flipkart logistics partner will pick up the product and deliver it to the customer.
Once an order is successfully dispatched, Flipkart will settle your payment within 7-15 business days based on your seller tier.

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Can I offer both products and services on Flipkart?
Currently, you can sell only products and not services on Flipkart.

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Do I need to courier my products to Flipkart?
No, Flipkart will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Flipkart logistics partner will pick up the product from you and deliver it to the customer.

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Can I offer both products and services on Flipkart?
Currently, you can sell only products and not services on Flipkart.

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Do I need to courier my products to Flipkart?
No, Flipkart will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Flipkart logistics partner will pick up the product from you and deliver it to the customer.

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What are the documents required to register as a seller on Flipkart?
You are required to have the following documents:
GSTIN.
PAN Card(Personal PAN for business type “Proprietorship” and Personal + Business PAN for business type as “Company”).
GSTIN/TIN Number (not mandatory for few categories).
Bank account and supporting KYC documents ( Address Proof, and Cancelled Cheque).

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Who decides the price of the products?
As a seller, you will set the price of your products.

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Will I get charged for listing products on Flipkart?
No, listing of products on Flipkart.com is absolutely free. Flipkart does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.

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Who takes care of the delivery of my products?
Flipkart logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

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How and when will I get paid?
The payment will be made directly to your bank account through NEFT transactions. Flipkart will settle your payments within 7-15 business days based on your seller tier.

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How many listings are required to start selling?
You are required to have a minimum of 1 listings(unique products) to start selling on Flipkart.

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When can I start selling?
After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.

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When can I start selling?
After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.

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How many listings are required to start selling?
You are required to have a minimum of 1 listings(unique products) to start selling on Flipkart.

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What are the fees charged?
The following deductions are made from the order item value:
Commission fee: A percentage of the order item value vary based on vertical/sub-category
Shipping fee (calculated on the basis of the product weight, shipping location.)
Collection fee: This will vary based on order item value and customer payment mode (Prepaid/Cash on Delivery).
Fixed fee: A slab wise Fixed fee. This vary based on Order item value
GST (applicable on all of the above components).

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What is Commission fee and how much commission is charged?
Commission fee is a certain percentage of the order item value of your product. It differs across categories and vertical/sub-categories.

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Please give an example to show the cost calculation.
Here’s an easy example, which illustrates a sample the above calculation:
Selling Price (decided by you) Rs.1500
Commission Fee (varies across sub-categories/verticals) Rs. 150( assuming 10%)
Shipping Fee (Local shipping , weight 500 grams)Rs. 35
Collection Fee ( 2 % on the Order item value) Rs.30
Fixed Fee Rs.40
Total Marketplace Fee Rs. 255
GST ( 18% on Marketplace fee deduction) Rs.45.09
Total deductions Rs.300.09
Settlement Value (Amount credited to you) Rs.1199.91.

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How do I list my products on Flipkart?
Flipkart gives you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you’ll be asked to include product details such as size, model, color, etc.

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Can I get help for development of catalog (product images, description, etc.)?
Yes, Flipkart helps you connect with industry experts for the development of your catalogs. With the help of their catalog partners across India, you can have attractive images and crisp content developed at unbeatable prices.

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How do I price my products?
When pricing products on Flipkart, please account for the applicable Marketplace Fee and include a suitable margin to arrive at the Selling Price. For ease of calculation, you can use our Commission Calculator widget once on boarded.

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Who takes care of the delivery of my products?
Flipkart logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

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What should I do if my area is not serviceable by Flipkart?
During registering, save the details of your pin code and click on the Continue button. You will be notified via e-mail when your pin code becomes serviceable.

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How do I manage my orders on Flipkart?
Through Flipkart’s seller dashboard, you can easily manage your orders. Whenever a customer places an order, Flipkart sends you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform them through the seller portal. This will alert Flipkart logistics partner to pick up the product from you.

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Does Flipkart provide packaging material?
Yes, you can connect with Flipkart to get good quality packaging material which impresses the customers and ensures your products remain undamaged.

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What protection does Flipkart offer in case of lost/damaged goods and fraudulent customer claims?
Flipkart has set up a Seller Protection Fund (SPF) to protect their sellers against fraud. You can request for SPF claim through the seller dashboard. When the buyer or logistics partner is at fault, you will receive due compensation.

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Would I get compensation if the customer has returned damaged products?
Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped an authentic/undamaged product. This will help them close the dispute in your favour.

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Would I get compensation if the customer has replaced the original product with a different item?
Yes, you can raise a claim through Seller Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you shipped the right product. This will help them close the dispute in your favour.

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Would I get compensation if the goods are damaged or lost in transit?
Yes, when your products are damaged in transit, you can raise a claim under the Seller Protection Fund. The refund depends on the scenario and product.

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How do i contact Flipkart for selling product?
You can contact Flipkart at sell@flipkart.com

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How do i contact Flipkart?
Flipkart Internet Pvt Ltd Block B (Begonia),
Ground Floor, Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Varthur Hobli, Bengaluru East Taluk,
Bengaluru District,
Karnataka, India, 560103.
Registered Office Address:
Flipkart Internet Private Limited,
Vaishnavi Summit, Ground Floor, 7th Main,
80 Feet Road, 3rd Block,
Koramangala,
Bengaluru – 560034
India
Telephone: 1800 208 9898
You can also email at cs@flipkart.com, vendor@flipkart.com or business@flipkart.com.

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Hope this was helpful!
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